Terms of Service

Last updated: September 2026

Welcome to ARZAAF. These Terms of Service govern your access to and use of the ARZAAF website, products and related services.

Throughout these Terms, “ARZAAF,” “we,” “us” and “our” refer to ARZAAF. “You” and “customer” refer to any visitor, purchaser or user of our website.

By visiting our website, submitting an order or purchasing a product, you agree to these Terms of Service, our Privacy Policy, Shipping Policy and Return and Refund Policy. If you do not agree, please discontinue using our website.

1. Eligibility

By using this website, you confirm that:

• You are legally capable of entering into a purchase agreement;

• The information provided by you is accurate and complete;

• You will use the website only for lawful purposes; and

• You will not use ARZAAF products or services in violation of applicable law.

Customers below the legal age of majority should use the website only with the involvement and permission of a parent or legal guardian.

2. Products and fragrance impressions

ARZAAF offers perfumes, testers and related fragrance products.

Some ARZAAF fragrances are independent fragrance impressions inspired by popular scent profiles. References to third-party fragrance names or brands are provided solely to describe scent inspiration and help customers understand the fragrance profile.

ARZAAF is an independent brand and is not affiliated with, sponsored by, approved by or endorsed by any referenced designer, manufacturer or trademark owner.

All ARZAAF product names, packaging and branding represent ARZAAF products.

3. Product information

We make reasonable efforts to display product descriptions, sizes, ingredients, fragrance notes, colours, packaging and images accurately.

However:

• Product colours may vary because of photography, lighting or screen settings;

• Fragrance perception can differ from person to person;

• Packaging may receive minor updates;

• Fragrance notes may develop differently according to skin type, weather and application;

• Longevity and projection estimates are not guarantees; and

• Minor variations may occur between production batches.

Fragrance preference is subjective. A customer disliking a fragrance after opening or using it does not mean that the product is defective.

Customers who are uncertain about a fragrance are encouraged to purchase a tester before ordering a full-size bottle.

4. Prices

All prices displayed on our website are in Pakistani Rupees unless stated otherwise.

We reserve the right to:

• Update product prices;

• Introduce or withdraw promotions;

• Correct pricing errors; and

• Change delivery charges.

A price change does not affect an order that has already been accepted, except where the displayed price resulted from an obvious technical or administrative error.

Discounts and promotional offers cannot be combined unless expressly permitted.

5. Orders

Submitting an order does not automatically mean that the order has been accepted.

We may verify an order before dispatch by contacting the customer through telephone, SMS, email or WhatsApp.

We reserve the right to cancel or refuse an order if:

• A product is unavailable;

• The price or product information contains an obvious error;

• The customer cannot be contacted for verification;

• The delivery address is incomplete or outside our service area;

• We reasonably suspect fraud, misuse or unauthorized activity;

• The customer has repeatedly refused confirmed Cash on Delivery orders; or

• The order violates these Terms.

If payment has already been received for an order that we cancel, an appropriate refund will be issued after verification.

6. Cash on Delivery

Cash on Delivery may be available for eligible orders within Pakistan.

When selecting Cash on Delivery, you agree to:

• Provide an active telephone or WhatsApp number;

• Provide a complete and accurate delivery address;

• Confirm the order when contacted;

• Keep the payable amount ready at delivery; and

• Accept a correctly supplied and undamaged parcel.

ARZAAF may hold or cancel an unconfirmed Cash on Delivery order.

Repeated refusal of confirmed orders, submission of false information or misuse of Cash on Delivery may result in restrictions on future orders.

7. Payments

Available payment methods are displayed during checkout.

You agree to provide accurate and authorized payment information. Where payments are processed by Shopify or another payment provider, their terms and security procedures may also apply.

ARZAAF is not responsible for delays caused by banks, payment providers or incorrect payment information submitted by the customer.

8. Shipping and delivery

ARZAAF currently delivers to eligible addresses within Pakistan according to the shipping options displayed at checkout.

Estimated delivery times are provided in good faith but are not guaranteed. Delivery may be delayed because of:

• Courier operations;

• Weather conditions;

• Public holidays;

• Remote delivery locations;

• Incorrect customer information;

• Security conditions;

• Natural events; or

• Circumstances outside our reasonable control.

The customer is responsible for providing a complete address and remaining available through the telephone number provided.

Risk associated with a returned or refused parcel may remain with the customer where the delivery failure results from incorrect information, unavailability or refusal without a valid reason.

Full shipping conditions are available in our Shipping Policy.

9. Order cancellation

Customers may request cancellation before an order has been dispatched.

Once an order has been handed over to the courier, cancellation may no longer be possible. The order will then be handled according to our Shipping Policy and Return and Refund Policy.

Submitting a cancellation request does not guarantee cancellation if fulfilment has already begun.

10. Returns and refunds

Eligible return requests must be submitted within 7 calendar days after delivery.

Returned products must generally be:

• Unused and unsprayed;

• Unopened with the seal intact;

• In their original condition;

• Accompanied by the original box and packaging; and

• Supported by an invoice or valid proof of purchase.

Opened, sprayed, tested, used, damaged or incomplete perfume products are not eligible for return because of their personal-use nature, except where a product is verified as damaged, leaking, defective or incorrectly supplied.

All returns remain subject to inspection and approval.

Please review our separate Return and Refund Policy for complete conditions.

11. Damaged or incorrect orders

A damaged, leaking, defective or incorrect product should be reported within 48 hours of delivery.

We may request:

• The order number;

• Photographs of the product;

• Photographs of the packaging and shipping label; and

• A video showing the reported issue, where reasonably possible.

Keep the product and packaging until our investigation is completed.

Following verification, we may provide an appropriate replacement, exchange or refund.

12. Personal use and safety

ARZAAF products are intended for lawful personal use unless expressly stated otherwise.

Customers should:

• Avoid spraying perfume into the eyes;

• Keep perfume away from flames, heat and ignition sources;

• Keep products away from children and pets;

• Discontinue use if irritation occurs;

• Avoid applying perfume to broken or irritated skin; and

• Review available ingredient or allergy information before use.

Performing a small patch test is recommended for customers with sensitive skin. Seek appropriate medical advice regarding allergies or adverse reactions.

13. Intellectual property

The ARZAAF name, logo, product names, packaging designs, website content, photographs, graphics, videos, text and other brand materials are owned by or licensed to ARZAAF.

You may not copy, reproduce, modify, distribute, republish, commercially exploit or falsely represent our content without prior written authorization.

You may share links to publicly available ARZAAF pages for personal and non-commercial purposes.

14. Customer reviews and submissions

If you submit a review, photograph, testimonial, suggestion or other content, you confirm that:

• The content is accurate and based on your genuine experience;

• You have the right to submit it;

• It does not violate another person’s rights;

• It is not unlawful, abusive, misleading or defamatory; and

• It does not contain malicious software or unauthorized advertising.

You grant ARZAAF permission to display and use submitted content for store, service and promotional purposes, subject to applicable privacy requirements.

We may remove content that violates these Terms.

15. Prohibited use

You must not use our website to:

• Commit fraud or impersonate another person;

• Submit false orders or delivery information;

• Interfere with website security or operation;

• Upload malicious software;

• Scrape or automatically collect website content without permission;

• Violate intellectual-property or privacy rights;

• Harass customers, staff or other users; or

• Engage in unlawful activity.

We may restrict or terminate access where misuse is reasonably suspected.

16. Third-party services and links

Our website may use or link to services provided by Shopify, couriers, payment providers, social-media platforms, analytics providers and other third parties.

ARZAAF does not control every third-party service and is not responsible for its independent terms, availability, security or content.

Customers should review the applicable third-party policies before using those services.

17. Website availability

We aim to keep our website accurate, secure and accessible. However, we do not guarantee uninterrupted or error-free operation.

Access may be temporarily restricted for:

• Maintenance;

• Security updates;

• Technical problems;

• Platform interruptions; or

• Circumstances beyond our reasonable control.

18. Disclaimer and limitation of liability

To the maximum extent permitted by applicable law, ARZAAF will not be responsible for indirect, incidental or consequential losses arising from website use, delivery delays, customer misuse or reliance on subjective fragrance expectations.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limits rights available to customers under applicable consumer law.

19. Indemnification

To the extent permitted by law, you agree to compensate ARZAAF for reasonable losses, liabilities or expenses resulting from your unlawful use of the website, violation of these Terms or infringement of another party’s rights.

20. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

By placing an order, you acknowledge that necessary information may be shared with Shopify, payment providers, courier companies and service providers for processing, verification, fulfilment and support.

21. Governing law

These Terms are governed by the applicable laws of Pakistan.

Any dispute should first be submitted to ARZAAF for a reasonable attempt at informal resolution. If the matter cannot be resolved, it may be referred to the courts or competent authorities having jurisdiction under applicable law.

22. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

23. No waiver

If ARZAAF does not immediately enforce a provision of these Terms, this does not waive our right to enforce it later.

24. Changes to these Terms

We may revise these Terms to reflect changes in our products, website, operations, service providers or legal obligations.

The updated Terms will become effective when published on this page. Continued use of the website after publication constitutes acceptance of the revised Terms.

25. Contact information

Questions concerning these Terms may be sent to:

ARZAAF
Karachi, Pakistan
Email: info@arzaaf.com
WhatsApp: +92 313 3366391
Website: www.arzaaf.com