Privacy Policy

Last updated: September 2026

ARZAAF respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and share information when you visit our website, create an account, place an order, contact us or otherwise use our services.

By accessing or using the ARZAAF website, you acknowledge the practices described in this Privacy Policy.

1. Information we collect

Depending on how you interact with ARZAAF, we may collect the following information:

Personal and contact information

• Full name;

• Email address;

• Telephone or WhatsApp number;

• Billing address;

• Delivery address; and

• Account login information, if you create an account.

Order and transaction information

• Products purchased;

• Order value;

• Payment method;

• Cash on Delivery status;

• Delivery and fulfilment information;

• Returns, refunds and exchanges; and

• Communications relating to your order.

Payment information may be processed by Shopify or an authorized payment provider. ARZAAF does not directly store complete card information when payments are processed through a third-party payment service.

Website and device information

When you visit our website, certain information may be collected automatically, including:

• Internet Protocol address;

• Browser and device type;

• Operating system;

• Pages viewed;

• Products viewed;

• Referring website;

• Website interactions; and

• Cookie and similar technology information.

Communications

We may retain information that you provide when you:

• Contact us through WhatsApp, email or a contact form;

• Ask for a fragrance recommendation;

• Submit a complaint or return request;

• Participate in a survey or promotion; or

• Leave a product review.

2. How we use your information

ARZAAF may use personal information to:

• Process, confirm and deliver orders;

• Verify Cash on Delivery orders;

• Contact customers regarding incomplete or unconfirmed orders;

• Arrange delivery through courier and fulfilment partners;

• Provide order tracking and customer support;

• Process approved returns, exchanges and refunds;

• Maintain customer accounts;

• Respond to questions and fragrance consultation requests;

• Detect and prevent fraudulent, suspicious or abusive activity;

• Improve our products, website and customer experience;

• Send promotional communications where permitted;

• Measure advertising and website performance;

• Maintain business, financial and transaction records; and

• Comply with applicable legal and regulatory requirements.

3. Shopify

Our online store is hosted through Shopify. Shopify provides the ecommerce platform that allows ARZAAF to display products, receive orders and manage customer transactions.

When you use our website, Shopify may process information about your device, browsing activity, account and transactions to provide and improve its services. Shopify’s handling of personal information is governed by its own privacy documentation and applicable agreements.

4. How we share information

We may share necessary personal information with service providers that help us operate our business, including:

• Shopify and ecommerce technology providers;

• Courier and delivery companies;

• Cash on Delivery and payment service providers;

• Website hosting, analytics and security providers;

• Email, SMS and WhatsApp communication providers;

• Marketing and advertising platforms;

• Professional advisers, where required; and

• Government, regulatory or law-enforcement authorities where legally necessary.

For example, your name, telephone number, delivery address, order value and parcel information may be shared with our courier partner to deliver and collect payment for a Cash on Delivery order.

Service providers receive only the information reasonably required to perform their services.

ARZAAF does not independently sell customer personal information for monetary payment.

5. Cash on Delivery verification

If you select Cash on Delivery, ARZAAF may contact you by telephone or WhatsApp to:

• Confirm your order;

• Verify your delivery address;

• Confirm the payable amount;

• Prevent fraudulent or false orders; and

• Provide delivery or tracking updates.

Unconfirmed orders or orders containing incomplete or apparently incorrect information may be held or cancelled.

6. Marketing communications

If you subscribe to our newsletter or agree to receive promotional messages, we may send you information about:

• New fragrance launches;

• Tester collections;

• Special offers;

• Discounts; and

• ARZAAF news.

You may unsubscribe from marketing emails by using the unsubscribe link included in an email. You may stop WhatsApp or SMS marketing by replying with an opt-out request.

Transactional messages concerning active orders may still be sent when necessary.

7. Cookies and similar technologies

Our website may use cookies, pixels and similar technologies to:

• Keep the website functioning correctly;

• Remember customer preferences;

• Maintain shopping-cart activity;

• Analyze website traffic and performance;

• Prevent fraudulent activity; and

• Measure or personalize advertising.

Some cookies are necessary for the operation of the website. Other cookies may be used for analytics or marketing, depending on your location, consent choices and our configured Shopify services.

You can manage cookies through your browser settings and, where available, through the cookie preferences displayed on our website. Disabling essential cookies may affect certain website features.

8. Data retention

We retain personal information only for as long as reasonably necessary to:

• Complete transactions;

• Provide customer support;

• Process returns and refunds;

• Maintain financial and business records;

• Prevent fraud;

• Resolve disputes; and

• Meet legal or regulatory obligations.

Retention periods may differ according to the type of information and the purpose for which it was collected.

9. Information security

ARZAAF takes reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. Customers are responsible for protecting their account credentials and should contact us if they suspect unauthorized account activity.

10. Your choices and rights

Subject to applicable law and reasonable identity verification, you may request to:

• Access personal information held about you;

• Correct inaccurate or incomplete information;

• Delete certain personal information;

• Withdraw marketing consent;

• Object to or restrict certain processing; or

• Ask questions about how your information is handled.

Some information may need to be retained for order records, fraud prevention, dispute resolution, accounting or legal compliance.

To make a privacy request, contact ARZAAF using the details provided below. We may request information to verify your identity before processing the request.

11. Third-party links

Our website may contain links to third-party websites, social-media platforms or services.

ARZAAF is not responsible for the privacy practices, security or content of third-party services. We recommend reviewing their privacy policies before providing personal information.

12. Children’s privacy

The ARZAAF website and products are not intentionally directed toward children. We do not knowingly collect personal information from children without appropriate authorization.

If you believe that a child has submitted personal information to us, please contact us so that we can review and, where appropriate, delete it.

13. International processing

Shopify and some of our technology or service providers may process or store information outside Pakistan. Where this occurs, information will be handled according to the provider’s safeguards, contractual obligations and applicable legal requirements.

14. Changes to this policy

We may update this Privacy Policy to reflect changes in our business, website features, service providers or legal obligations.

The revised policy will be published on this page with an updated revision date. We encourage customers to review this page periodically.

15. Contact us

For questions, concerns or requests relating to this Privacy Policy, contact:

ARZAAF
Karachi, Pakistan
Email: info@arzaaf.com
WhatsApp: +92 313 3366391
Website: www.arzaaf.com