Shipping Policy

Last updated: September 2026

Thank you for shopping with ARZAAF. This Shipping Policy explains our delivery areas, charges, estimated delivery times and order-handling process.

1. Delivery area

ARZAAF currently delivers to eligible addresses throughout Pakistan.

International shipping is not currently available. Orders placed with an address outside Pakistan may be cancelled.

Delivery availability may depend on the courier’s service coverage. Certain remote or restricted locations may require additional time or may not be serviceable.

2. Shipping charges

Our standard shipping charges are:

• Orders below Rs.3,500: Rs.299

• Orders of Rs.3,500 or above: Free delivery

The free-delivery threshold is calculated using the final product value after any discount has been applied. Delivery charges, gift cards and other non-product amounts do not count toward the minimum order value.

Applicable shipping charges are displayed during checkout before the customer completes the order.

3. Cash on Delivery

Cash on Delivery is available for eligible orders within Pakistan.

Customers selecting Cash on Delivery must provide:

• A complete and accurate delivery address;

• An active telephone or WhatsApp number; and

• Any necessary landmark or delivery instructions.

Our team may contact the customer through telephone or WhatsApp to verify the order before dispatch.

An order may be held or cancelled if:

• The customer cannot be contacted;

• The telephone number is incorrect or inactive;

• The delivery address is incomplete;

• The customer does not confirm the order; or

• Fraudulent or suspicious activity is reasonably suspected.

Please keep the exact payable amount ready when receiving a Cash on Delivery order.

4. Order processing

Orders are generally reviewed and processed after confirmation.

Processing normally takes up to 1 business day, but it may take longer during:

• Sales and promotional campaigns;

• Product launches;

• Public holidays;

• Periods of high order volume; or

• Unexpected operational disruptions.

Orders are not normally dispatched on public holidays or other non-operational days.

Customers will be notified if an order cannot be processed because of unavailable stock, incomplete information or another issue.

5. Estimated delivery time

Most confirmed orders are expected to arrive within 3–5 business days.

Delivery to remote areas may take approximately 5–7 business days.

Delivery estimates begin after order confirmation and are provided in good faith. They are not guaranteed delivery dates.

Delivery may be delayed because of:

• Courier operational issues;

• Weather conditions;

• Public holidays;

• Security conditions;

• Road closures;

• Remote delivery locations;

• Incorrect customer information;

• Recipient unavailability;

• Natural events; or

• Circumstances outside ARZAAF’s reasonable control.

6. Order confirmation

ARZAAF may send an order-confirmation message or call the customer before dispatch.

Customers should review and confirm:

• Product name and quantity;

• Total payable amount;

• Delivery address; and

• Contact number.

ARZAAF will not be responsible for a delivery failure caused by incorrect information confirmed or supplied by the customer.

7. Tracking information

Where tracking is available, the customer may receive a tracking number through email, SMS, WhatsApp or another available communication method.

Tracking information may take some time to appear in the courier’s system after dispatch.

Customers can contact ARZAAF with their order number if they require assistance with tracking.

8. Address changes

Customers should contact ARZAAF immediately if they need to correct a delivery address.

An address may only be changed before the parcel has been dispatched. Once the order has been handed to the courier, we cannot guarantee that the address can be changed.

An address change after dispatch may cause a delay or additional courier charges.

9. Delivery attempts

The courier may contact the customer before attempting delivery.

Customers are responsible for:

• Keeping their telephone available;

• Responding to reasonable courier calls;

• Ensuring someone is available to receive the parcel; and

• Providing correct directions where necessary.

If delivery is unsuccessful because the customer is unavailable, unreachable or has provided an incorrect address, the courier may make another attempt or return the parcel to ARZAAF.

Additional delivery charges may apply if the customer requests redispatch.

10. Refused Cash on Delivery orders

Customers should not refuse a correctly supplied and undamaged order after confirming it.

Repeated refusal of confirmed Cash on Delivery orders may result in:

• Restrictions on future COD orders;

• A requirement to pay delivery charges in advance; or

• A requirement to make full advance payment.

Please contact ARZAAF before dispatch if you need to cancel an order.

11. Parcel inspection

Customers should inspect the outer parcel at the time of delivery.

Do not accept the parcel if the outer packaging appears:

• Opened;

• Severely damaged;

• Retaped without explanation; or

• Visibly tampered with.

Opening or testing the product before payment is only permitted if expressly allowed by the courier. Customers should not force a courier representative to open a Cash on Delivery parcel where open-parcel service is unavailable.

12. Damaged, leaking or incorrect products

If you receive a damaged, leaking, defective or incorrect product, contact ARZAAF within 48 hours after delivery.

Please provide:

• Your order number;

• Photographs of the product;

• Photographs of the outer and inner packaging;

• A photograph of the shipping label; and

• A short video showing the issue, where reasonably possible.

Keep the product, bottle, box and complete packaging until our team finishes reviewing the claim.

After verification, ARZAAF may arrange a replacement, exchange or refund according to our Return and Refund Policy.

13. Missing items

If an item is missing from your order, notify ARZAAF within 48 hours of delivery.

You may be asked to provide photographs or a video of:

• The received parcel;

• All products received;

• The inner and outer packaging; and

• The courier shipping label.

Claims will be reviewed against the order and dispatch records before a resolution is offered.

14. Incorrect delivery information

ARZAAF is not responsible for delays, failed delivery or loss resulting from an incomplete or incorrect address, telephone number or customer instruction.

If a parcel is returned because of incorrect customer information, the original delivery charge will not be refundable. The customer may be required to pay another delivery charge before redispatch.

15. Split shipments

In some cases, products from one order may be dispatched in separate parcels because of stock availability, operational requirements or packaging considerations.

The customer will be informed where reasonably possible. Additional shipping charges will not be applied solely because ARZAAF chooses to split an order.

16. Shipping charges and refunds

Original shipping charges are generally non-refundable.

Shipping charges may be refunded if:

• ARZAAF sent an incorrect product;

• The product arrived damaged or leaking and the claim was verified; or

• The order could not be fulfilled because of an error by ARZAAF.

If a customer returns an eligible product for another approved reason, return-shipping charges may be the customer’s responsibility.

Please review our Return and Refund Policy for complete return conditions.

17. Order cancellation

A customer may request cancellation before the order has been dispatched.

Once the parcel has been handed over to the courier, cancellation might not be possible. The parcel will then be handled according to this Shipping Policy and our Return and Refund Policy.

Submitting a cancellation request does not guarantee cancellation if fulfilment or dispatch has already started.

18. Courier responsibility

ARZAAF uses third-party courier companies to deliver orders.

Although we will reasonably assist customers with delivery concerns, courier schedules, delivery attempts and operational delays may be outside our direct control.

Customers should contact ARZAAF rather than making an unauthorized return directly through a courier.

19. Contact us

For delivery or tracking assistance, contact:

ARZAAF
Karachi, Pakistan
Email: info@arzaaf.com
WhatsApp: +92 313 3366391
Website: www.arzaaf.com

Please include your order number when contacting us regarding a shipment.