Refund policy
Return and Refund Policy
At ARZAAF, customer satisfaction and product quality are important to us. If you experience an issue with your purchase, please review the following Return and Refund Policy.
1. Return period
You may request a return within 14 calendar days from the date your order is delivered.
Requests submitted after the 14-day period may not be accepted. Contact ARZAAF before returning any product. Items returned without prior approval may be refused.
2. Return eligibility
To qualify for a return, the product must:
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Be unused, unsprayed and in its original condition;
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Have its original seal intact;
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Be returned with the original bottle, cap, box and complete packaging;
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Include the original invoice, receipt or other valid proof of purchase;
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Have no damage, scratches, leakage, missing parts or signs of use; and
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Be returned within the approved return period.
ARZAAF reserves the right to refuse a return if the product does not meet these conditions.
3. Non-returnable products
A return or exchange will not be accepted when:
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The perfume has been opened, sprayed, tested or used;
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The bottle seal or protective packaging has been removed or damaged;
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The original box, packaging or invoice is missing;
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The product has been damaged after delivery;
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The customer no longer likes the fragrance after opening or testing it;
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The return request is made after 14 calendar days;
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The product was purchased from an unauthorized seller; or
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A tester, sample or promotional item was supplied as complimentary merchandise.
Fragrance preference is personal and does not qualify as a product defect. Customers who are unsure about a fragrance are encouraged to purchase an ARZAAF tester before ordering the full-size bottle.
4. Damaged, leaking or incorrect products
If you receive a damaged, leaking, defective or incorrect product, contact ARZAAF within 48 hours of delivery.
Please provide:
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Your order number;
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Photographs of the received product;
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Photographs of the outer and inner packaging;
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A clear image of the shipping label; and
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A short video showing the issue, where reasonably possible.
Keep the product and all packaging until our team completes its review. After verification, ARZAAF may offer a replacement, exchange or refund, depending on the circumstances.
5. Return procedure
To request a return:
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Contact ARZAAF through our official contact details.
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Provide your name, order number, reason for return and supporting photographs.
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Wait for confirmation and return instructions from our team.
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Securely pack the approved product in its original packaging.
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Send it to the return address provided by ARZAAF.
Do not send a product to the courier or any address without receiving return approval from ARZAAF.
6. Return shipping charges
If the return is due to an incorrect, damaged, leaking or verified defective product supplied by ARZAAF, reasonable return-delivery charges will be handled by ARZAAF.
For an approved return requested for another reason, the customer will be responsible for the return courier charges.
Original delivery charges are non-refundable unless the return results from an error or verified fault by ARZAAF.
ARZAAF is not responsible for a return parcel that is lost or damaged while being sent by the customer. We recommend using a trackable courier service and keeping the shipping receipt.
7. Product inspection
All returned products are inspected after they are received.
ARZAAF will verify:
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The condition of the product;
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Whether the perfume has been opened or used;
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The bottle, seal and packaging;
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The invoice or proof of purchase; and
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The reason given for the return.
Receiving a returned parcel does not automatically approve the refund. The refund will be processed only after the product passes verification.
If the returned product is used, incomplete, damaged or otherwise ineligible, ARZAAF may reject the return and send the product back to the customer. Additional delivery charges may apply.
8. Refund processing
Once the return has been inspected, ARZAAF will notify you whether the refund has been approved or rejected.
If approved, the refund will be processed using an available and mutually agreed payment method. Refunds for Cash on Delivery orders may be issued through a verified bank account, Easypaisa or JazzCash account provided by the customer.
Please ensure that the account information submitted for the refund is accurate and belongs to the customer or an authorized recipient.
Approved refunds are normally initiated within 2–4 business days after verification. Additional processing time may depend on the bank or payment service provider.
9. Exchanges
Where applicable and subject to availability, an eligible product may be exchanged instead of refunded.
If the replacement product has a higher price, the customer must pay the difference. If it has a lower price, the remaining approved amount will be refunded after verification.
10. Order cancellation
An order may be cancelled before it has been dispatched.
Once an order has been handed over to the courier, it cannot be cancelled and must be handled under this Return and Refund Policy.
Repeated refusal of confirmed Cash on Delivery orders may result in restrictions on future COD orders.
11. Colour and presentation differences
Product colour, liquid shade, packaging details and on-screen appearance may vary slightly because of lighting, photography, screen settings or reasonable packaging updates. Minor presentation differences that do not affect product quality are not considered defects.
12. Contact us
For return, refund or exchange assistance, contact us through:
Brand: ARZAAF
Email: info@arzaaf.com
WhatsApp: +92 313 3366391
Location: Karachi, Pakistan
Business hours: 24 Hours
Please include your order number in all return and refund enquiries.
ARZAAF reserves the right to update this policy when required. Any update will apply from the date it is published on our website. Nothing in this policy is intended to limit any rights available to customers under applicable law.
Last updated: September 2026